Assistant Manager - Room Operations
Job DescriptionJOB SUMMARY Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation.
Laundry, Staff, AYS and Concierge/Guest Services.
Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards.
Strives to ensure guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
OR o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities oOpens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
oRuns and reviews critical information contained in room operations reports.
oUnderstands the functions of the Recreation.
Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
oOperates all department equipment as necessary and reporting malfunctions.
oEnsures employees have the proper supplies and uniforms.
oUnderstands night audit procedures and being able to comprehend and utilize reports as necessary.
oUnderstands and complies with loss prevention policies and procedures.
oCommunicates performance expectations employees in accordance with job descriptions for each position.
oHandles employee questions and concerns.
oEffectively schedules employees to business demands and tracks employee time and attendance.
Contributing Information to Support Managing to Budget oSupervisessame day selling procedures to maximize room revenue and property occupancy.
oVerifies accuracy of room rates to maximize revenue opportunities oUses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
oParticipates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
oUnderstands the impact of Room Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience oAssists in the investigation of employee and guest accidents.
oAssists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and oSets a positive example for guest relations.
oInteracts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
oAssists in the review of comment cards and guest satisfaction results with employees.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the Team Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality.
Always.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.
Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
That's The JW Treatment(TM).
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Auditing Business Administration Customer Service Financial Management Hospitality Housekeeping Estimated Salary: $20 to $28 per hour based on qualifications.
Laundry, Staff, AYS and Concierge/Guest Services.
Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property's cleanliness standards.
Strives to ensure guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILEEducation and Experience oHigh school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.
OR o2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIESSupporting the Management of Rooms Operations Activities oOpens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
oRuns and reviews critical information contained in room operations reports.
oUnderstands the functions of the Recreation.
Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
oOperates all department equipment as necessary and reporting malfunctions.
oEnsures employees have the proper supplies and uniforms.
oUnderstands night audit procedures and being able to comprehend and utilize reports as necessary.
oUnderstands and complies with loss prevention policies and procedures.
oCommunicates performance expectations employees in accordance with job descriptions for each position.
oHandles employee questions and concerns.
oEffectively schedules employees to business demands and tracks employee time and attendance.
Contributing Information to Support Managing to Budget oSupervisessame day selling procedures to maximize room revenue and property occupancy.
oVerifies accuracy of room rates to maximize revenue opportunities oUses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
oParticipates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
oUnderstands the impact of Room Operations on the overall property financial goals and objectives.
Providing for and Managing the Guest Experience oAssists in the investigation of employee and guest accidents.
oAssists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and oSets a positive example for guest relations.
oInteracts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
oAssists in the review of comment cards and guest satisfaction results with employees.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
About the Team Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of Wonderful Hospitality.
Always.
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first.
Because if you're happy, our guests will be happy.
JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.
Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates.
That's The JW Treatment(TM).
In joining JW Marriott, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Recommended Skills Auditing Business Administration Customer Service Financial Management Hospitality Housekeeping Estimated Salary: $20 to $28 per hour based on qualifications.
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