Information Technology Specialist 3
Salary :
$57,636.
80 - $87,734.
40 AnnuallyLocation :
Des Moines - 50319 - Polk County, IAJob Type:
Full-timeJob Number:
24-00253Agency:
595 Iowa Department of Public SafetyOpening Date:
07/21/2023Closing Date:
8/6/2023 11:
59 PM CentralLinkedIn Tag:
#LI-POSTPoint of Contact:
Brian BeltrameJob Description Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.
The Iowa Department of Public Safety (DPS) is seeking to fill its Solution Technologist (Information Technology Specialist 3) position within its Information Technology Solutions Bureau Systems and Solutions Team.
Organization BackgroundThe mission of DPS is to serve the people of Iowa by providing public safety services with leadership, integrity and professionalism through the core values of courtesy, service and protection.
The Department is a statewide law enforcement agency and includes the Administrative Services Division, the Iowa State Patrol, the Iowa Division of Criminal Investigation, the Iowa Division of Narcotics Enforcement, the Iowa State Fire Marshal and the Division of Intelligence.
The Department works in conjunction with federal, state and local jurisdictions of the criminal justice community to provide for the safety of persons living in, or traveling through the State of Iowa.
The Information Technology Solutions Bureau (ITSB) is responsible for maintaining the computer hardware, data and telecommunication infrastructure for the Iowa Department of Public Safety along with the oversight and operation of the Iowa Criminal Justice Information Network, known as the IOWA System.
The ITSB includes the Development Team, Audit/ Certification/ Training (ACT) Team, Systems and Security Team, and the Solutions Team which provides help desk support, information technology products and services purchasing authority, mobile device management, and level one technical support throughout the Department's domain network's user community.
The Department of Public Safety, as a State of Iowa Executive Branch agency, offers exciting
Benefits:
oHealth/Dental and Life InsuranceoPaid time off - Nine paid holidays plus generous paid vacation and paid sick leave which begin to accrue on your first day of employmentoIowa Public Employees Retirement System (IPERS) defined benefit programoEmployee discounts from a variety of vendorsoCollaborative, creative, positive work environmentoPaid opportunities for professional growth and development - including training, courses and conferencesJob DescriptionHELP DESK SUPPORToInstalls, maintains and administers the technology deployed within the Department of Public Safety and the IOWA System network.
oResponds to the Help Desk phone line and email account to assist users with the various appliances and applications deployed by the Information Technology Solutions Bureau (ITSB); maintains technical proficiency on all said appliances and applications.
oAssists users with network logon problems.
oAs assigned, takes standby and on-call duty after normal business hours to provide support.
oElevates issues to additional resources within ITSB when needed.
oUtilizes ITSB's Information Technology Operations Center trouble ticket tracking application for all help desk support actions.
PERSONAL COMPUTER DEPLOYMENT AND SUPPORToConfigures new PCs and re-images PCs after hardware repairs have been completed, as needed.
oFollows prescribed procedures for consistency throughout installations.
oSuggests changes to the procedure to promote further efficiencies to take advantage of new technologies or due to changes in software or hardware.
PERSONAL COMPUTER MANAGEMENT SUPPORToManages PC desktop, laptop and tablet computers.
oAssists with managing patches for keeping PCs current with security updates, hot fixes, critical and recommended updates, and service packs.
oWrites and troubleshoots installation packages and scripts for software deployment.
NETWORK FUNCTIONS SUPPORToCompletes user makes, moves, renames and deletes on the network as approved by users' supervisors.
oConfigures and installs network equipment including routers, firewalls, switches and wireless access points.
oConfigures and installs networked and local printers and scanners.
oChecks system backups for completion and notifies additional resources of issues needing resolution.
oAssists Iowa Communication Network with IOWA System customers having router, line or configuration issues.
oManages vendors as needed to take corrective actions.
Applicants are encouraged to attach a cover letter and resume within the NEOGOV application.
The selected candidate must have passed a thorough background investigation conducted by Iowa Department of Public Safety investigators before a final letter of employment offer is delivered.
Selectives 071 Applications Support6 months' experience, 12 semester hours, or a combination of both in the installation, repairing, and overseeing of computer hardware/software/or peripheral equipment.
This also involves answering user inquiries on computer hardware and software operation.
AND169 Help Desk Support6 months' experience, 12 semester hours, or a combination of both in assisting users with step-by-step detailed instructions of procedures to resolve the users' issue.
Requires a good technical proficiency in the area being supported.
AND959 Computer System Operations6 months' experience, 12 semester hours, or a combination of both in operating a computer system hardware installation and related peripheral equipment; serves as a contact point for resolution of customer problems involved with system operation.
Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to one year of full-time work in:
operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites.
2) Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security.
3) All of the following (a and b):
a.
One year of full-time work experience in:
operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites; and b.
A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4) All of the following (a and b):
a.
One year of full-time work experience in:
operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.
g.
, systems analysis, requirements, design, development, and testing); and b.
Either of the following:
i.
Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a; or ii.
Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.
5) Current, continuous experience in the state executive branch that includes six months of full-time work as an Information Technology Specialist 2.
For additional information, please click on this Join Us!Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.
We take our responsibilities and the public trust very seriously.
We are committed to delivering the services that matter most to the people of Iowa.
If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.
Career ChoicesState government is one of the largest employers in Iowa, and also one of the most diverse.
From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.
BenefitsThe state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts.
For more information, please visit the executive branch employee benefits The State of Iowa is committed to providing an outstanding employment experience.
Check out this 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.
Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded.
If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.
Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No 02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.
S.
C.
611 et seq? No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.
S.
C.
611 et seq Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.
S.
C.
611 et seq 03 Have you graduated from an accredited college or university with a Bachelor's Degree? IF YES - How many months do you have of full-time experience operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites? I have not graduated from an accredited college or university with a Bachelor's Degree Less than 12 months of experience in the identified areas 12 months or more of experience in the identified areas 04 Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Information Technology Specialist 2 for the State of Iowa? I am not a State of Iowa employee I do not have any experience in the classification of Information Technology Specialist 2 for the State of Iowa Less than six months of experience in the classification of Information Technology Specialist 2 for the State of Iowa Six months or more of experience in the classification of Information Technology Specialist 2 for the State of Iowa 05 Have you graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security? Yes - I have graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security No - I have not graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security 06 Do you meet A and B:
A.
) One year of full-time work experience in:
operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites; and B.
) A total of four years of education and/or full-time experience (as described in part A), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Yes - I meet A and B No - I do not meet A and B 07 Do you meet A and B:
A.
) One year of full-time work experience in:
operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.
g.
, systems analysis, requirements, design, development, and testing); and B.
Either of the following:
i.
Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part A; orii.
Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part A.
Yes - I meet A and B No - I do not meet A and B 08 Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in the installation, repairing, and overseeing of computer hardware/software/or peripheral equipment and answering user inquiries on computer hardware and software operation? Yes No 09 Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in Help Desk Support, assisting users with step-by-step detailed instructions of procedures to resolve the users' issue? Requires a good technical proficiency in the area being supported.
Yes No 10 Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in operating a computer system hardware installation and related peripheral equipment; serving as a contact point for resolution of customer problems involved with system operation? Yes No Required Question Recommended Skills Administration Auditing Business Informatics Business Software Computer Engineering Computer Security Estimated Salary: $20 to $28 per hour based on qualifications.
$57,636.
80 - $87,734.
40 AnnuallyLocation :
Des Moines - 50319 - Polk County, IAJob Type:
Full-timeJob Number:
24-00253Agency:
595 Iowa Department of Public SafetyOpening Date:
07/21/2023Closing Date:
8/6/2023 11:
59 PM CentralLinkedIn Tag:
#LI-POSTPoint of Contact:
Brian BeltrameJob Description Only applicants who meet the Minimum Qualification Requirements and meet all selective requirements (listed below) will be placed on the eligible list.
The Iowa Department of Public Safety (DPS) is seeking to fill its Solution Technologist (Information Technology Specialist 3) position within its Information Technology Solutions Bureau Systems and Solutions Team.
Organization BackgroundThe mission of DPS is to serve the people of Iowa by providing public safety services with leadership, integrity and professionalism through the core values of courtesy, service and protection.
The Department is a statewide law enforcement agency and includes the Administrative Services Division, the Iowa State Patrol, the Iowa Division of Criminal Investigation, the Iowa Division of Narcotics Enforcement, the Iowa State Fire Marshal and the Division of Intelligence.
The Department works in conjunction with federal, state and local jurisdictions of the criminal justice community to provide for the safety of persons living in, or traveling through the State of Iowa.
The Information Technology Solutions Bureau (ITSB) is responsible for maintaining the computer hardware, data and telecommunication infrastructure for the Iowa Department of Public Safety along with the oversight and operation of the Iowa Criminal Justice Information Network, known as the IOWA System.
The ITSB includes the Development Team, Audit/ Certification/ Training (ACT) Team, Systems and Security Team, and the Solutions Team which provides help desk support, information technology products and services purchasing authority, mobile device management, and level one technical support throughout the Department's domain network's user community.
The Department of Public Safety, as a State of Iowa Executive Branch agency, offers exciting
Benefits:
oHealth/Dental and Life InsuranceoPaid time off - Nine paid holidays plus generous paid vacation and paid sick leave which begin to accrue on your first day of employmentoIowa Public Employees Retirement System (IPERS) defined benefit programoEmployee discounts from a variety of vendorsoCollaborative, creative, positive work environmentoPaid opportunities for professional growth and development - including training, courses and conferencesJob DescriptionHELP DESK SUPPORToInstalls, maintains and administers the technology deployed within the Department of Public Safety and the IOWA System network.
oResponds to the Help Desk phone line and email account to assist users with the various appliances and applications deployed by the Information Technology Solutions Bureau (ITSB); maintains technical proficiency on all said appliances and applications.
oAssists users with network logon problems.
oAs assigned, takes standby and on-call duty after normal business hours to provide support.
oElevates issues to additional resources within ITSB when needed.
oUtilizes ITSB's Information Technology Operations Center trouble ticket tracking application for all help desk support actions.
PERSONAL COMPUTER DEPLOYMENT AND SUPPORToConfigures new PCs and re-images PCs after hardware repairs have been completed, as needed.
oFollows prescribed procedures for consistency throughout installations.
oSuggests changes to the procedure to promote further efficiencies to take advantage of new technologies or due to changes in software or hardware.
PERSONAL COMPUTER MANAGEMENT SUPPORToManages PC desktop, laptop and tablet computers.
oAssists with managing patches for keeping PCs current with security updates, hot fixes, critical and recommended updates, and service packs.
oWrites and troubleshoots installation packages and scripts for software deployment.
NETWORK FUNCTIONS SUPPORToCompletes user makes, moves, renames and deletes on the network as approved by users' supervisors.
oConfigures and installs network equipment including routers, firewalls, switches and wireless access points.
oConfigures and installs networked and local printers and scanners.
oChecks system backups for completion and notifies additional resources of issues needing resolution.
oAssists Iowa Communication Network with IOWA System customers having router, line or configuration issues.
oManages vendors as needed to take corrective actions.
Applicants are encouraged to attach a cover letter and resume within the NEOGOV application.
The selected candidate must have passed a thorough background investigation conducted by Iowa Department of Public Safety investigators before a final letter of employment offer is delivered.
Selectives 071 Applications Support6 months' experience, 12 semester hours, or a combination of both in the installation, repairing, and overseeing of computer hardware/software/or peripheral equipment.
This also involves answering user inquiries on computer hardware and software operation.
AND169 Help Desk Support6 months' experience, 12 semester hours, or a combination of both in assisting users with step-by-step detailed instructions of procedures to resolve the users' issue.
Requires a good technical proficiency in the area being supported.
AND959 Computer System Operations6 months' experience, 12 semester hours, or a combination of both in operating a computer system hardware installation and related peripheral equipment; serves as a contact point for resolution of customer problems involved with system operation.
Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
1) Graduation from an accredited four-year college or university with a degree in any field, and experience equal to one year of full-time work in:
operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites.
2) Graduation from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security.
3) All of the following (a and b):
a.
One year of full-time work experience in:
operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites; and b.
A total of four years of education and/or full-time experience (as described in part a), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
4) All of the following (a and b):
a.
One year of full-time work experience in:
operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.
g.
, systems analysis, requirements, design, development, and testing); and b.
Either of the following:
i.
Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part a; or ii.
Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part a.
5) Current, continuous experience in the state executive branch that includes six months of full-time work as an Information Technology Specialist 2.
For additional information, please click on this Join Us!Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.
We take our responsibilities and the public trust very seriously.
We are committed to delivering the services that matter most to the people of Iowa.
If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.
Career ChoicesState government is one of the largest employers in Iowa, and also one of the most diverse.
From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.
BenefitsThe state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts.
For more information, please visit the executive branch employee benefits The State of Iowa is committed to providing an outstanding employment experience.
Check out this 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.
Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded.
If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.
Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No 02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.
S.
C.
611 et seq? No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.
S.
C.
611 et seq Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.
S.
C.
611 et seq 03 Have you graduated from an accredited college or university with a Bachelor's Degree? IF YES - How many months do you have of full-time experience operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites? I have not graduated from an accredited college or university with a Bachelor's Degree Less than 12 months of experience in the identified areas 12 months or more of experience in the identified areas 04 Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have in the classification of Information Technology Specialist 2 for the State of Iowa? I am not a State of Iowa employee I do not have any experience in the classification of Information Technology Specialist 2 for the State of Iowa Less than six months of experience in the classification of Information Technology Specialist 2 for the State of Iowa Six months or more of experience in the classification of Information Technology Specialist 2 for the State of Iowa 05 Have you graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security? Yes - I have graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security No - I have not graduated from an accredited four-year college or university with a degree in computer science, computer applications, software engineering, computer engineering, management information systems, business analytics, or cyber security 06 Do you meet A and B:
A.
) One year of full-time work experience in:
operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; or designing/administering websites; and B.
) A total of four years of education and/or full-time experience (as described in part A), where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience.
Yes - I meet A and B No - I do not meet A and B 07 Do you meet A and B:
A.
) One year of full-time work experience in:
operating a multi-job computer; installing, operating, and coordinating computer-based networks; installing/maintaining database management systems; developing business application processes; developing/operating system programs; installing/maintaining personal computers, Local Area Networks, and/or servers; managing operating systems; developing/delivering information management training; providing Information Technology (IT) customer service; designing/administering websites; or executing technology projects (e.
g.
, systems analysis, requirements, design, development, and testing); and B.
Either of the following:
i.
Certification by an authorized educational institution/major computer or software producer in an area directly related to one of the computer specialty fields described in part A; orii.
Eighteen semester hours of accredited post-high-school coursework in one of the specialty fields described in part A.
Yes - I meet A and B No - I do not meet A and B 08 Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in the installation, repairing, and overseeing of computer hardware/software/or peripheral equipment and answering user inquiries on computer hardware and software operation? Yes No 09 Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in Help Desk Support, assisting users with step-by-step detailed instructions of procedures to resolve the users' issue? Requires a good technical proficiency in the area being supported.
Yes No 10 Does your application demonstrate that you have 6 months' experience, 12 semester hours, or a combination of both in operating a computer system hardware installation and related peripheral equipment; serving as a contact point for resolution of customer problems involved with system operation? Yes No Required Question Recommended Skills Administration Auditing Business Informatics Business Software Computer Engineering Computer Security Estimated Salary: $20 to $28 per hour based on qualifications.
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