Guest Service Associate (Full Time)
5.
0 Des Moines, IA Des Moines, IA Full-time Full-time $15 - $18 an hour $15 - $18 an hour 1 day ago 1 day ago 1 day ago Guest Service Associate East Village Spa seeks a full time Guest Service Associate (35-40 hour/week.
) Please note:
this job does require Saturdays and some evenings until 8:
15 pm.
Guest Service Associates provide exceptional and dependable service to both our spa guests and our treatment providers.
Our motto is Every.
Body.
Welcome.
and the most important function of this position is ensuring everyone in our spa feels comfortable, cared for, and supported.
The ideal candidate is:
Confident with computer programs like Google docs and sheets, and quick to learn new software programs.
This position requires comfort navigating frequent updates and changes in the programs we use.
Is great with complex puzzles.
Juggling schedules for 20
providers and 15 treatment rooms, plus a nail salon is tricky! Detail oriented and understands the importance of double checking work for accuracy.
Professional in phone, text, and e-mail communication.
Takes initiative to solve problems and anticipate potential future challenges Creates a warm, welcoming environment for guests, including remembering guests preferences and personalizing experiences.
Experienced with salon or spa scheduling software (preferred, but not required.
Our software program is called Zenoti) Is flexible to switch tasks on a moment's notice if something pressing happens, and has a great sense of humor when the day doesn't go as planned (which is often) Is punctual and able to reliably attend their scheduled shifts.
All employees depend on the front desk team to get the spa ready to welcome guests in a timely manner.
Responsibilities may include:
Creating a space that is both physically and emotionally welcoming Scheduling and adjusting appointments via phone, e-mail, text, and our online booking system.
Learning about our services, products, and providers to develop the expertise needed to make appropriate recommendations to guests Opening and closing the spa, straightening the retail area, light cleaning or occasional laundry assistance Assisting guests with retail recommendations, straightening retail, unpacking and checking in orders.
Lifting boxes, bending, twisting, and fine motor skills to assist in processing inventory orders Is not above cleaning a restroom or changing over a pedicure station, and will do so without being asked if the need arises to ensure guests have a good experience.
Hours of greatest need We can create fairly custom schedules in this position, so long as the candidate is available hours we have space and need for assistance Hours of greatest need will vary but may include some mornings as early as 9:
15 am and some evenings until 8:
15 pm Saturdays (at least every other) 9:
15am-5:
15pm Starting pay/benefits Pay starts at $15/hour during training time (2 weeks to 2 months depending on speed with which independence is achieved) and after training period is at $16/hour with opportunities for increases up to $18/hour based on increasing independence and responsibilities.
Occasional bonuses available.
Retail discounts up to 50%, 35% off services, occasional free services as part of training Parking fee reimbursements, based on number of hours on-site.
Matching simple IRA retirement plan Full time hours (30+) include Wellmark Health and Delta Dental benefits PTO allowance for full time administrative employees Paid meal breaks and occasional meals provided on busy days The absolute best team of people to work with, we truly feel this is the #1 benefit of a career at East Village Spa.
Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour Expected hours:
35 - 40 per week
Benefits:
401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Schedule:
8 hour shift Day shift Evening shift Weekends as needed Supplemental pay types:
Bonus opportunities People with a criminal record are encouraged to apply Application Question(s):
What experience do you have with scheduling software? Please tell me about programs you've used.
A guest arrives for an appointment, but you realize you do not have the guest on our schedule.
The guests insists they have a service that they booked online.
What questions might you ask? Tell me why you're interested in working for our spa? Tell us about your favorite supervisor you've had.
Why did you like working with this person? Why are you looking to change your career? Which days can you work until 8:
15 pm (M-Th) Can you work Saturdays from 9:
15 am to 5:
15 pm? Which days/times can you absolutely not work? (Note:
we are closed Sundays and our Guest Service shifts start at 9:
15 am as our spa opens at 10 am.
) What would you do on a busy Saturday morning if you notice a guest scheduled for a 10 am massage is still waiting for their therapist to get them at 10:
05, and you realize that the massage therapist has not shown up for work and nobody has heard from them? Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Des Moines, IA Des Moines, IA Full-time Full-time $15 - $18 an hour $15 - $18 an hour 1 day ago 1 day ago 1 day ago Guest Service Associate East Village Spa seeks a full time Guest Service Associate (35-40 hour/week.
) Please note:
this job does require Saturdays and some evenings until 8:
15 pm.
Guest Service Associates provide exceptional and dependable service to both our spa guests and our treatment providers.
Our motto is Every.
Body.
Welcome.
and the most important function of this position is ensuring everyone in our spa feels comfortable, cared for, and supported.
The ideal candidate is:
Confident with computer programs like Google docs and sheets, and quick to learn new software programs.
This position requires comfort navigating frequent updates and changes in the programs we use.
Is great with complex puzzles.
Juggling schedules for 20
providers and 15 treatment rooms, plus a nail salon is tricky! Detail oriented and understands the importance of double checking work for accuracy.
Professional in phone, text, and e-mail communication.
Takes initiative to solve problems and anticipate potential future challenges Creates a warm, welcoming environment for guests, including remembering guests preferences and personalizing experiences.
Experienced with salon or spa scheduling software (preferred, but not required.
Our software program is called Zenoti) Is flexible to switch tasks on a moment's notice if something pressing happens, and has a great sense of humor when the day doesn't go as planned (which is often) Is punctual and able to reliably attend their scheduled shifts.
All employees depend on the front desk team to get the spa ready to welcome guests in a timely manner.
Responsibilities may include:
Creating a space that is both physically and emotionally welcoming Scheduling and adjusting appointments via phone, e-mail, text, and our online booking system.
Learning about our services, products, and providers to develop the expertise needed to make appropriate recommendations to guests Opening and closing the spa, straightening the retail area, light cleaning or occasional laundry assistance Assisting guests with retail recommendations, straightening retail, unpacking and checking in orders.
Lifting boxes, bending, twisting, and fine motor skills to assist in processing inventory orders Is not above cleaning a restroom or changing over a pedicure station, and will do so without being asked if the need arises to ensure guests have a good experience.
Hours of greatest need We can create fairly custom schedules in this position, so long as the candidate is available hours we have space and need for assistance Hours of greatest need will vary but may include some mornings as early as 9:
15 am and some evenings until 8:
15 pm Saturdays (at least every other) 9:
15am-5:
15pm Starting pay/benefits Pay starts at $15/hour during training time (2 weeks to 2 months depending on speed with which independence is achieved) and after training period is at $16/hour with opportunities for increases up to $18/hour based on increasing independence and responsibilities.
Occasional bonuses available.
Retail discounts up to 50%, 35% off services, occasional free services as part of training Parking fee reimbursements, based on number of hours on-site.
Matching simple IRA retirement plan Full time hours (30+) include Wellmark Health and Delta Dental benefits PTO allowance for full time administrative employees Paid meal breaks and occasional meals provided on busy days The absolute best team of people to work with, we truly feel this is the #1 benefit of a career at East Village Spa.
Job Type:
Full-time Pay:
$15.
00 - $18.
00 per hour Expected hours:
35 - 40 per week
Benefits:
401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Schedule:
8 hour shift Day shift Evening shift Weekends as needed Supplemental pay types:
Bonus opportunities People with a criminal record are encouraged to apply Application Question(s):
What experience do you have with scheduling software? Please tell me about programs you've used.
A guest arrives for an appointment, but you realize you do not have the guest on our schedule.
The guests insists they have a service that they booked online.
What questions might you ask? Tell me why you're interested in working for our spa? Tell us about your favorite supervisor you've had.
Why did you like working with this person? Why are you looking to change your career? Which days can you work until 8:
15 pm (M-Th) Can you work Saturdays from 9:
15 am to 5:
15 pm? Which days/times can you absolutely not work? (Note:
we are closed Sundays and our Guest Service shifts start at 9:
15 am as our spa opens at 10 am.
) What would you do on a busy Saturday morning if you notice a guest scheduled for a 10 am massage is still waiting for their therapist to get them at 10:
05, and you realize that the massage therapist has not shown up for work and nobody has heard from them? Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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