Network Support Analyst

Company Name:
Grapnel Tech services llc
- Network Support Analyst
Location - Des Moines, IA and Overland Park, KS
Duration - Full Time, Direct Hire
Interview - Phone or In Person
Objectives: Provide courteous and professional service support to clients both internal and external. Ensure high availability and stability of client
. Specific Assignments:
? Provide client support and technical issue resolution via telephone, e-mail, and other electronic communication methods
? Identify, correct, and advise on incidents related to client services
? Escalate service requests and incidents as required
? Continually monitoring the health of the company's Managed Network Services infrastructure, responding quickly to problems, and proactively troubleshooting irregularities before they become service-impacting issues
? Document and communicate service disruptions to the client and management
? Understand the service catalog
? Participate in after-hours (24x7) support on-call rotation
? Other duties as assigned Qualifications: To perform this
successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
? Associate degree in Information Technology or a related discipline preferred, an equivalent combination of education and work experience may be considered
? CCNP Certification preferred
? 2-3 years of experience with networking and support of Cisco routers, switches, and firewalls
? Experience configuring and deploying Cisco routers, switches, and firewalls
? Experience troubleshooting routing protocols: BGP, OSPF, EIGRP, etc.
? Experience troubleshooting applications and network issues using a network protocol analyzer preferred
? Experience troubleshooting T1, DSL, Ethernet, and Cable circuits preferred
? Experience troubleshooting VoIP telephony preferred
? Occasional travel may be required
? Excellent telephone and personal customer service skills required
? Ability to communicate in a professional and friendly manner with customers in written communication
? Excellent communication and interpersonal skills for work in a collaborative team environment
? Ability to multi task and operate with minimal supervision, adjusting priorities accordingly
? Able to maintain professional demeanor under stress
? Demonstrated willingness to learn and adapt to changes in technology
Technical Recruiter
Grapnel Tech Services LLC
6905 Vista Drive, West Des Moines , IA- 50265
Desk: 515-309-2186
Fax: 515-309-9715
Website: www.grapneltech.com

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