Quality Supervisor

Company Name:
Responsible for performing general and specific administrative support tasks involved in the Quality function. Responsibilities include maintaining records and other related documentation, assisting supervisory and non-supervisory employees in various administrative tasks directly and indirectly related to the work unit's primary function. These tasks may include, but not be limited to, assisting with researching information, assisting with analysis, compiling data for reports, coordinating work processes following work unit manager's directions and other established administrative procedures.

Provides direct day-to-day supervision for a team of support level individual contributors providing general and administrative support for quality assessment and management activities for an organization.
Manages deliverables and schedules for assigned team, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
Communicates activity status and escalates issues to supervisors and direct managers.
Interacts with and engages outsourced partners and suppliers to ensure that team members are effectively communicating and collaborating with outsourced resources.
Proactively identifies opportunities for process improvement and cost reductions opportunities.
Provides immediate people-care management for assigned team members, including hiring, setting and monitoring of annual performance plans in accordance with organizational directives, coaching and training.

Education and Experience:

High school or equivalent secondary education certification required; first level university degree or equivalent experience preferred.
Lean Six Sigma or other Quality certification preferred.
Typically 3 - 4 years of related work experience.

Knowledge and Skills:

Good leadership skills, including coaching, team-building, and conflict resolution.
Beginning project management skills including time and risk management, resource prioritization, and project structuring.
Analytical and problem solving skills.
Ability to manage day-to-day team and work responsibilities to drive workforce development and achieve desired results.
Good verbal and written communication skills, including negotiation, presentation, and influence skills; mastery in English and local language.
Business acumen, technical knowledge, and extensive knowledge in applications and technologies.
Multi-tasking and prioritization skills.
Good understanding of HP's policies and processes.

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