Desktop support

Company Name:
Grapnel Tech
We have an opening for DeskTop Support Role at Des Moines, IA.
Only US Citizen or Green Card Holders. No H1B's
"Locals Preferred''
- Desk Top Support
Location - Des Moines, IA
Duration - 1 Year minimum
Interivew - In Person
Max. Rate - $23 p/hr on 1099

This role is focused on actual desktop support and not help desk phone support. The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.

Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble
from system
-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on
-solve issues desk side and through remote desktop
-answer how to questions and resolve issues related to applications, printers, connectivity
-setup and install new PC's,
-maintain a positive outlook, be professional, and provide excellent customer service

Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week

More than 3 years of relevant experience and preferred education of 2 year degree or equivalent technical study.

Interested please mail to or reach me at 515-974-6920

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